Returns and Refund Policy
Return and Refund Policy
Last updated: 5/30/26
Thank you for shopping at Cosmic State Apparel! We appreciate your business and want to ensure you have a smooth shopping experience. Please read our Refund and Return Policy carefully before making a purchase. By shopping with us, you agree to the terms and conditions outlined below.
Returns
Satisfaction & Damaged Item Guarantee
30-Day Satisfaction Guarantee
We want you to love your purchase. If you're not completely satisfied, you may return eligible items within 30 days of delivery for a refund or replacement. Items must be unused, unworn, and in their original condition.
14-Day Damaged or Defective Item Policy
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with photos of the issue. We will gladly provide a replacement or refund at no additional cost to you.
For all return and replacement requests, please contact support@yourstore.com with your order number and details of your request. Your satisfaction is important to us, and we'll do our best to make things right.
Eligibility for Returns:
⦁ The item must be in its original condition, unused, and in the same packaging as when you received it.
⦁ You must provide a valid proof of purchase, such as an order number or receipt.
Returns are to be sent to our physical address: 903 Cottonwood Dr. Johnstown CO, 80534
Non-Eligible Items for Returns: Certain items are not eligible for returns unless they are defective or damaged upon arrival. These include:
⦁ Personalized or custom-made products.
⦁ Perishable goods (e.g., food, flowers).
⦁ Digital downloads.
⦁ Gift cards.
Refunds
Eligibility for Refunds: Once we receive and inspect your returned item, we will notify you about the status of your refund. We will initiate a refund to your original payment method if your return is approved. Refunds are subject to the following conditions:
⦁ Shipping and handling charges are non-refundable.
⦁ If you received free shipping and your return causes your order to fall below the free shipping threshold, the cost of shipping will be deducted from your refund.
⦁ We reserve the right to refuse a refund if the returned item is not in its original condition or if it does not meet our return eligibility criteria.
Refund Processing: Please allow 5-7 business days for us to process your refund after we have received your returned item. The actual time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the item you want.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team at support@cosmicstateapparel.com within 24 hours of receiving the item. We will provide instructions on how to return the item, and we will cover the cost of return shipping. We will either send you a replacement or issue a refund, as per your preference.
Cancellations
If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but if the order has already been processed and shipped, it cannot be canceled.
Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us at support@cosmicstateapparel.com. You can also call/text us at 970-528-0997. Our customer support team is here to assist you and address any issues you may have.
Cosmic State Apparel reserves the right to update or modify this Refund and Return Policy at any time without prior notice. Please check this page periodically for any changes.
By making a purchase on our website, you acknowledge and agree to abide by this.